Unlike larger agencies, our registered landlords benefit from the in-house knowledge of a MARLA qualified and certified manager, available for one-on-one consultations, by appointment, to discuss and address your specific needs.
Our agents are trained to discuss all areas of lettings in-depth with potential client landlords during the initial rental valuation, to ensure that any potential client is fully aware of their legal obligations as a landlord, as well as the agreement between us. As part of this service, which is free and without obligation, we aim to educate our prospective client landlords as well as advise; ensuring everything is covered. Due to their local knowledge, property expertise and system comparison tools at their disposal, our agents can give rental valuations during the consultation and in some cases even suggest alternative rental options or markets that may better suit potential clients.
Marketing Your Property
Our property agents will market your property in branch to ensure your property gets the best possible exposure locally, and on the best-performing property portals, as this remains the main source of tenant leads.
In addition, all our letting agents work closely with the local area, which means they know the tenant demographic in detail, up-to-date employment and business trends, new investment opportunities as they break through, and have a vast network of specialist tenant markets (as in Local Housing Allowance, students or corporate lets). This means they truly understand what works best.
Every tenant that enquires about a property to rent is registered onto our system and will receive alerts from us for the following 90 days for any properties that meet their criteria. For landlords, this means we have everything in place to make their listing available to hundreds of tenants, both in-house and on third-party portals, as soon as it is uploaded to our system.
All tenants that register with us can select to be notified by text or email when a suitable property becomes available, but because of our marketing software, we can ensure that every registered applicant will receive a notification of any property that meets their requirements as soon as it is uploaded, meaning no lead gets lost, and any property uploaded, gets applicant matched against all tenants registered instantly and they will all be notified, to create maximum advertising exposure.
Agreements and Documents
All of our tenancy legal agreements and letters are monitored and updated as and when any legal cases change or there are any law changes. This is to ensure that any tenancy agreements produced are always as up to date as they can be, to prevent any issues in the future or in court. At the point of tenant application being accepted, we start to build a fully comprehensive tenancy file. The end product should include inventories, credit checks, right to rent checks, EPCs, notices, Insurances, utility notifications, deposit information, declarations of service and safety certificates all kept within.
Rent Recovery Plus & Legal Protection
For landlords who require further security, we can purchase a Rent Recovery Plus product via market leading tenant referencing firms HomeLet, Paragon or Let Alliance.
As members of the official TDS scheme, we can handle all the registration of deposits for you, whilst also ensuring legal compliance with The Deregulation Act October 2015. We can also negotiate with your tenant regarding the return of deposit funds, plus any deductions as necessary to return your property to its original condition should it be necessary. These services are included in the ‘Fully Managed’ service we offer.
Maintenance & Repairs
In the event that maintenance or repairs are required, we inform you and either give you the opportunity to undertake the work of your own accord or via our own designated contractors. Strict accreditation checks are carried out on all contractors who are deployed by Indigo Property Management Limited in all areas. By our ruling, all contractors have to carry current and relevant certifications and Public Liability Insurances cover to ensure your protection.
We are able to offer bespoke services depending on Landlord requirements and would be happy to hear from you soon to discuss your needs.
Services and Price List:
At Indigo Property Management Limited we endeavour to be transparent with all costs for the services we offer.
Before taking on a property we will visit so that we can provide an accurate rental expectation.
Our staff are always pleased to answer any questions you might have regarding our services and the property market in general.
Take on fees:
To find a tenant:- 3.5 weeks (inclusive of VAT)
For our fully managed service:- 2.5 weeks (inclusive of VAT) + 12.5% of rent collected.
Finder’s fee includes the following as standard:
We market all our properties on the internet through our own website and the most popular property portals to deliver the highest possible exposure for your property.
We endeavour to find you a tenant that matches, as closely as possible, the criteria you lay down.
All tenants’ references, income and credit ratings are checked through independent agencies to ensure they are fair, accurate and consistent.
The landlord will be consulted throughout the process.
The tenancy will be actioned from initial sourcing of the tenant through to signing the agreement on the landlord’s behalf. The tenant will be provided with the relevant details to make payment.
Any works required prior to the moving in date can be arranged through Indigo Property Management Limited’s preferred contractors.
The first month’s rent will be collected on the landlord’s behalf. Any outstanding fees may be deducted from this.
Indigo Property Management Limited can arrange for the deposit to be registered in a government approved scheme.
Indigo Property Management Limited will inform the Local Authority, for Council Tax, and Thames Water of the names and date of the relevant change of occupancy.
Utilities: see instruction form.
Fully Managed Service: 12.5% (of collected rent)
Our Fully Managed Service includes:
- Collect rent and pay, minus fees, to landlord’s designated bank account.
- Pursue non-payment of rent and provide advice on further action if required.
- Agree collection of any shortfall in rent and means of collecting said payment.
- Service of Notices where required.
- Arrange routine repairs and instruct approved contractors.
- Hold keys throughout the term of the tenancy.
(Non Managed) (Third Party Service):
Legal cover for eviction policies up to a value of £50,000.00. Additional peace of mind for landlords.
Subject to legislation compliance at the point of a tenancy commencing and can be used on the expiry of a
Section 21 Notice.
- Subject to Tenant referencing Report and Income Ratio of household
Rent Protection Policy & Legal Expense Cover from £300.00 (per year) exclusive of VAT.
(Fully Managed) (Third Party Service):
Subject to successful Tenant referencing, we are able to hold policies that protect the landlord in the event of a tenant failing to pay the rent. Provides cover towards costs of eviction.
- Subject to Tenant Referencing Report and Income Ratio of household.
- Subject to Indigo Property Management Limited sourcing the tenant and maintaining a full management agreement.
- Costs of policies are not subject to VAT and are tax deductible against rental income.
- To submit a claim on the landlord’s behalf: £120.00 inclusive of VAT.
Regulations 1998) (Third Party Service):
Under the regulations, above, it is the landlord’s responsibility to ensure that all gas appliances and the fixed installation are maintained in good order and checked for safety at least every 12 months by a Gas Safe registered engineer.
Indigo Property Management Limited can arrange for a fully qualified engineer to carry out the inspection, recommend and carry out any works that may be required to comply with current standards.
(If Indigo Property Management Limited are not provided with a valid certificate prior to the commencement of the tenancy, we reserve the right instruct a Gas Safe registered engineer to carry out an inspection and to carry out any remedial works required. The costs incurred will be debited from the Landlord’s account.)
EPC (Energy Performance Certificate) £90.00 (per 10 years) exclusive of VAT.
(Third Party Service):
From April 2018 there is a legal requirement for all properties rented in the private sector to hold an EPC and must achieve a minimum energy performance rating of ‘E’.
Indigo Property Management Limited can arrange for a fully qualified Energy Performance Assessor to expedite this. The certificate is valid for 10 years.
Landlords are required by law to obtain and make available a copy of the EPC, free of charge, to prospective tenants at the earliest opportunity and must provide a copy to the successful applicant.
We recommend that a new EPC rating be sought after the completion of any major works at the property.
The Electrical Equipment Safety Standards in the Private Rented Sector (England) 2020 Price Varies – exclusive of VAT.
(Third Party Service):
The landlord is legally responsible for ensuring that the electrical installation and all appliances supplied with the property are maintained in good order and regularly checked for safety by an appropriately registered engineer.
Indigo Property Management Limited use NICEIC registered contractors for electrical works and certification, where appropriate.
The Electrical Safety Standards in the Private Rented Price Varies (per 5 years) exclusive of VAT.
Sector (England) Regulations 2020:
The Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 has applied to new tenancies since 1st July 2020 and to existing tenancies from 1st April 2021. The new regulations require landlords to ensure that all electrical installations in their rental properties are inspected and tested by a qualified person every five years. Reports of each inspection to be supplied to all tenants of the property within 28 days of the inspection, and retained by the landlord until the next inspection takes place. Breaches of the regulations could result in financial penalties of up to £30,000.
Inspections and tests
Under the regulations, landlords need to ensure that:
- Electrical safety standards are met during any period when the residential premises are occupied by a specified tenancy.
- Every electrical installation in the residential premises is inspected and tested by a qualified person at regular intervals of at least every five years, or more often if specified in an inspection report.
- The first inspection and testing is carried out either before a tenancy starts for new tenancies or by 1st April 2021 for existing tenancies.
Following inspection and testing, landlords will be required to:
- Obtain a report from the person who conducted the inspection and test, which gives the results and the date of the next inspection and test.
- Supply a copy of the report to each existing tenant of the property within 28 days of the inspection and test.
- Supply a copy of the most recent report to any new tenant to which the report will apply before the tenant moves in and any prospective tenant within 28 days of receiving a written request for it.
- Supply a copy of the report to the local housing authority within 7 days of receiving a written request for it.
- Keep a copy of the report until the next inspection and test is due and give a copy of it to the person who is carrying out the next inspection and test.
Investigative or remedial work
If, after an inspection and test, the report requires further investigative or remedial work to be carried out, the landlord must:
- Ensure that further investigative or remedial work is carried out by a qualified person within 28 days, or the period specified in the report if it’s less than 28 days.
- Obtain written confirmation from a qualified person that the further investigative or remedial work has been carried out and whether the electrical safety standards have been met or if further investigative or remedial work is required.
- Supply that written confirmation, together with a copy of the original report which required the further investigative or remedial work, to each existing tenant of the property within 28 days of the further investigative or remedial work being completed.
- Supply that written confirmation, together with a copy of the report which required the further investigative or remedial work, to the local housing authority within 28 days of completion of the further investigative or remedial work.
Indigo Property Management Limited can arrange for a fully qualified (NICEIC) electrician to inspect the electrical installation, highlight required works, quote for completing them and issue the required paperwork.
Smoke Alarms (The Smoke & Carbon Monoxide Alarm from £75.00 inclusive of VAT.
Amendment (England) Regulations 2022):
Under the act, all properties let under an Assured Short-hold Tenancy must be fitted with working and tested smoke alarms. They must be checked before any let or renewal on any property. Failure to do so can incur a civil fine of up to £5,000.00.
Indigo Property Management Limited can arrange for provision of 10 year sealed unit(s) on request.
Inventory Report (Third Party Service): from £110.00 exclusive of VAT
It is considered best practice to professionally inventory the state and contents of a property at the point of the property being let. Indigo Property Management Limited can arrange for an independent company to carry this out.
It is recommended that a full and agreed inventory detailing fixtures, fittings and the condition of same be attached to the tenancy agreement.
End of tenancy reports are carried out by the inventory company at a cost of £75.00 inclusive of VAT.
Tenancy Agreement Amendments: from £75.00 inclusive of VAT.
If a landlord requires amendments to Indigo Property Management Limited’s standard tenancy agreement, e.g. to include clauses for purposes such as leaseholder agreements, mortgage conditions, business purposes etc., clauses can be added to the agreement, within the extant wording or as an addendum.
Please note that Tenancy Agreements must be considered legal and fair to be considered enforceable.
Any alteration to a Tenancy Agreement will be carried out with full consultation between Indigo and the Landlord and costs will vary.
Tenancy Renewals: non managed £150.00 inclusive of VAT.
managed £100.00 inclusive of VAT.
Tenancy renewals provide a new fixed term that may be necessary for conditions imposed by a mortgage lender and can help a tenant feel more secure in a property. They can also formalise any rent increase that may be imposed on the property.
On instruction from the landlord all relevant notices, mediation with the tenant etc. can be issued by Indigo Property Management Limited. Please note, however, that all other landlord obligations, such as re-registering the deposit and issuing the prescribed information, where applicable, must be carried out by the landlord.
Taking Over Management: £360.00 inclusive of VAT.
- Property Inspection and meeting Tenant.
- Issuing a new Tenancy Agreement.
- Registering Deposit.
- Issuing Section 48 Notice, informing the tenant of the new Landlord, or Agent.
Our accounts department can supply an annual income and expenditure report on request.
Some landlords may require a monthly summary of Income and Expenditure. Costs for this service will vary according to size of a landlord’s portfolio.
Property Visit(s) (Fully Managed): £50.00 inclusive of VAT.
Should the landlord request it, we will visit to check use and general condition of the property and provide a written report of our findings.
Please note that any visit and accompanying report cannot be expected to replace a structural report or inventory.
Indigo Property Management Limited cannot be held responsible for any hidden or latent defects that might become an issue.
Should there be complaints or rent arrears we will visit the property in order to investigate and mediate any problems that might be occurring.
Legal Proceedings (Fully Managed) (Third Party Service): Price Varies – exclusive of VAT.
On request, or on being advised by Indigo Property Management Limited, a landlord may find evicting a tenant to be unavoidable. Should eviction be requested or become necessary, Indigo Property Management Limited will endeavour to ensure all necessary paperwork is made available to the landlord and court through a third party specialist in tenant eviction.
In exceptional circumstances Indigo Property Management Limited may apply to the court on the landlord’s behalf.
In all circumstances Indigo Property Management Limited is not responsible for any legal steps to recover unpaid rent or the repossession of a property.
Court Attendance (Fully Managed): £150.00 per day – inclusive of VAT.
Appearances before any court or tribunal by a member of staff will be by special arrangement and the fee for any such attendance will inclusive of VAT per day, or any part thereof.
Indigo Property Management Limited accepts no responsibility for any legal steps to recover rent or to gain repossession of a property.
Indigo Property Management Limited will not accept service of legal proceedings on the landlord’s behalf.
Attendance on Bailiff Date: £45.00 exclusive of VAT.
In the event of an eviction, it is usual to proceed to attendance by the Bailiff Service before getting possession of the property. The Bailiff recommends that the locks are changed to avoid the ex-tenant regaining access to the property.
Should the landlord not wish to, or be able to, attend, Indigo Property Management Limited can arrange for a member of staff to meet with the Bailiff and Locksmith to ensure the process is concluded satisfactorily.
Deposit Disputes: £120.00 inclusive of VAT.
In the event a dispute over the deposit occurs between the landlord and the tenant at the end of the tenancy, Indigo Property Management Limited can raise a claim on behalf of the landlord with the TDS.
Indigo Property Management Limited's first-hand knowledge of the circumstances surrounding any such claim can be beneficial in making a successful claim against the deposit.
Indigo Property Management Limited will advise as to whether any claim is warranted before raising a claim on the landlord's behalf.
Local Authority (Fully Managed): £75.00 per visit – inclusive of VAT.
The Local Authority may, on occasion, require access to a property to inspect the use of and condition of a property. Should this occur and we are requested or required to meet with them then a charge for ‘arrangement of attendance’ will be levied to the landlord’s account. This will include meeting with an officer of the council on the landlord’s behalf, joint inspection and feedback to the landlord of any findings.
Local Authorities are beginning to roll out licensing schemes to ensure that the local housing stock is fit for use. This beyond the licensing for Houses of Multiple Occupancy (HMOs). Each license applies to a specific property and can be applied for by the landlord or through his or her agent.
Indigo Property Management Limited holds the necessary accreditation for best practice requires in management of properties in such areas as licensing is required.
Should a landlord need to apply for a license, or licenses, Indigo Property Management Limited can make application on the landlord’s behalf.
Application costs include:
- Indigo administration; collecting data, completing the forms etc. £300.00 – inclusive of VAT.
- Floor Plan. £150.00 – Inclusive of VAT.
- 6 monthly property visits, (per visit). £60.00 – inclusive of VAT.
- Supply and fit fire blanket. £50.00 – inclusive of VAT.
- To supply and fit frame to display License Certificate, as required by the Local Authority £15.00 – inclusive of VAT.
Additional Quotes (Fully Managed): Price Varies - exclusive of VAT.
Indigo Property Management Ltd. endeavour to provide a realistic variety of quotes for any works required from established and trustworthy contractors and suppliers of services. If , after 2 quotes are sourced, any further quotations are sought, Indigo Property Management Ltd. reserve the right to levy and administration fee of £30.00, inclusive of VAT, for any additional quote or estimate sourced.
Other Services: Prices on Request
Other services are available, subject to Landlord enquiry and special request. Landlords should outline any requests prior to signing the instruction form.
This does not affect your statutory rights.
Tenancy Deposits for Non Managed Properties can be registered with Indigo Property Management Ltd.’s Custodial Scheme for £60.00, including VAT.